6. Checking in and solving room problems

At reception, begin with the booking name or confirmation screen.

Traveler: 예약했어요. 이름은 알렉스 리예요.

Yeyakhaesseoyo. Ireumeun Allekseu Riyeyo.

I have a reservation. The name is Alex Lee.

Staff: 여권 보여 주세요.

Yeogwon boyeo juseyo.

Please show your passport.

Traveler: 체크아웃은 몇 시예요?

Chekeuauseun myeot siyeyo?

What time is checkout?

Problems use 안 돼요 (an dwaeyo, doesn’t work) or 없어요 (eopseoyo, there isn’t).

에어컨이 안 돼요. — The air conditioner doesn’t work.

뜨거운 물이 안 나와요. — There is no hot water.

수건이 없어요. — There are no towels.

방이 너무 시끄러워요. — The room is too noisy.

확인해 주세요. — Please check.

Ask for a solution rather than only naming the problem:

다른 방이 있어요?

Dareun bang-i isseoyo?

Is another room available?

Photograph damage when you arrive and report it calmly. Keep booking promises in writing.