35장. 이야기는 상황·문제·행동·결과로 만든다

Jihun: Last month, our checkout page became very slow.
Maya: What caused it?
Jihun: A new query was scanning too much data, so I worked with the database team.
Maya: What happened after that?
Jihun: We added a safer query and the response time returned to normal.

교훈 한 문장을 덧붙인다. 전문 용어보다 사건의 관계가 중요하다. 60초 story를 녹음한다.